A personalized deep dive into the journey your clients actually experience- from first click to final goodbye.

You are delivering great services but are your clients feeling that from start to finish?

The Guest Experience Audit is designed to help you uncover the gaps, blind spots and missed opportunities in your client flow- so you can create an elevated, aligned and profitable guest experience.

Whether you're a solo esthetician or leading a team, this audit offers a trained eye on your systems, service delivery and in-between moments that shape how your brand is perceived.

What's included:

• Walkthrough of your full guest journey

• Audit of system, scripts and brand touch-points

• Personalized recommendations with high-impact shifts

• Debrief via voice memo or live call to review findings

The Outcome:

• Clear understanding of where your experience is misaligned with your pricing or brand

• Actionable steps to create consistency, elevate your value and improve retention

• Confidence that your systems, space and service truly reflect the quality of your work

Includes travel for businesses within 30 miles of 20012. Custom quotes apply for locations beyond that.

Non-refundable and non-transferrable.